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Legal

Privacy Policy

Last updated on Dec 17, 2025

This Privacy Policy (“Policy”) explains how Rokad Retail Ventures Pvt. Ltd. (“Rokad”, “Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects personal and business information when you access or use our website, platforms, products, services, or communications (collectively, the “Services”).

Rokad is committed to protecting your privacy and ensuring compliance with applicable Indian data protection laws.

1. Company & Contact Details

  • Legal Name: Rokad Retail Ventures Pvt. Ltd.
  • Registered / Communication Address: 808, Mahabir Tower, Main Road, Ranchi, Jharkhand – 834001, India
  • Privacy-Related Communication Email: 📧 privacy@rokad.co

2. Governing Laws & Regulatory Framework

This Policy is governed by and framed in accordance with:

  1. Information Technology Act, 2000
  2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  3. Digital Personal Data Protection Act, 2023 (“DPDP Act”)
  4. Applicable rules, notifications, guidelines, and amendments issued thereunder

In case of conflict, statutory provisions shall prevail.

3. Applicability & Scope

This Policy applies to:

  • Website visitors
  • Users submitting forms or enquiries
  • Newsletter subscribers
  • Customers, suppliers, partners, and prospects
  • Any individual or entity interacting digitally with Rokad

This Policy does not apply to third-party platforms or services not owned or controlled by Rokad.

4. Definitions

  • Personal Data: Any data about an identifiable individual as defined under Indian law.
  • Data Principal: The individual to whom personal data relates.
  • Data Fiduciary: Rokad Retail Ventures Pvt. Ltd.
  • Data Processor: Any entity processing data on behalf of Rokad.

5. Categories of Information Collected

5.1 Personal Identification Information

  • Name
  • Email address
  • Phone number (if provided)
  • Professional designation

5.2 Business & Commercial Information

  • Business name and details
  • Industry information
  • Enquiry-related information
  • Messages and content voluntarily submitted

5.3 Communication & Preference Data

  • Newsletter subscription choices
  • Marketing and communication preferences
  • Feedback and correspondence

5.4 Technical & Usage Information

  • IP address
  • Browser type and device information
  • Log files and access timestamps
  • Website interaction and analytics data

Rokad does not intentionally collect Sensitive Personal Data such as passwords, financial information, biometric data, health data, or government identifiers unless legally required.

6. Modes of Data Collection

Data is collected through:

  • Website forms (powered by Tally.so)
  • Email communications
  • Newsletter subscriptions
  • Automated technical logs and analytics tools

All collection is done in a lawful, fair, and transparent manner.

7. Purpose of Processing

Personal data is processed strictly for:

  • Responding to enquiries and communications
  • Providing requested services or information
  • Sending newsletters, updates, and business communications
  • Personalising email and content delivery
  • Improving platform functionality and user experience
  • Internal analytics, reporting, and research
  • Legal compliance, audits, and risk management

8. Consent & Lawful Basis

Under the DPDP Act, 2023:

  • Data is processed based on consent or other lawful grounds
  • Consent is free, informed, specific, and unambiguous
  • Consent may be withdrawn at any time by contacting us

Withdrawal of consent may affect service availability.

9. Technology & Data Processing Infrastructure

Rokad uses the following platforms as data processors:

  • Strapi – Content Management System
  • Vercel – Hosting and deployment
  • GitHub – Code repository and access-controlled development
  • Tally.so – Secure data collection forms

These platforms are bound by confidentiality and security obligations.

10. Data Sharing & Disclosure

  • Rokad does not sell, rent, or trade personal data

  • Data is used strictly for internal business purposes

  • Data is not shared with third parties for independent commercial use

  • Disclosure may occur only if:

    • Required by law or government authority
    • Necessary to protect legal rights or prevent fraud
    • Required for authorised processors under strict controls

11. Data Retention

Personal data is retained only as long as:

  • Necessary for the stated purposes
  • Required by law or regulation
  • Needed for dispute resolution or enforcement

Data is securely deleted or anonymised after the retention period.

12. Data Security Measures

Rokad implements reasonable security practices, including:

  • Secure hosting environments
  • Role-based access controls
  • Authentication and authorisation mechanisms
  • Restricted internal access
  • Periodic security assessments

Despite safeguards, absolute security cannot be guaranteed.

13. Cross-Border Data Processing

Where infrastructure providers process data outside India, such processing is done in compliance with applicable Indian laws and with adequate safeguards.

14. Rights of Data Principals

Subject to applicable law, you may:

  • Request access to your personal data
  • Request correction or updating
  • Request erasure (where legally permissible)
  • Withdraw consent
  • Lodge grievances

Requests may be sent to privacy@rokad.co.

15. Grievance Redressal

Grievances relating to privacy or data handling may be addressed to:

📧 privacy@rokad.co 📍 808, Mahabir Tower, Main Road, Ranchi, JH – 834001

We will endeavour to respond within a reasonable timeframe as required by law.

16. Cookies & Tracking Technologies

Rokad may use cookies or similar technologies to:

  • Ensure website functionality
  • Analyse traffic and usage patterns

Users may manage cookie settings via browser preferences.

17. Children’s Privacy

Rokad does not knowingly collect personal data from individuals under 18 years of age. Any such data identified will be deleted promptly.

18. Third-Party Links

Our Services may contain links to third-party websites. Rokad is not responsible for their privacy practices or content.

19. Changes to This Policy

Rokad reserves the right to update this Policy as needed. The updated version will be published on the website and will be effective from the stated date.

20. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Courts at Ranchi, Jharkhand shall have exclusive jurisdiction.