Companies with unstable production software
Reduce incidents, data risk, failed releases, performance failures, and dependency on unavailable individuals.
Urgent stabilisation, ownership recovery, architecture triage, incident reduction, and controlled continuation
Software rescue services
Rokad rescues troubled software projects and production systems through rapid assessment, access recovery, stabilisation, risk control, and an executable continuation plan.
Designed for / 01
A focused delivery model for the organisations that need it.
Software rescue is required when a system is failing operationally, delivery has stalled, ownership has collapsed, or technical risk threatens the business. Rokad quickly establishes access and evidence, protects production, identifies critical failure modes, stabilises delivery, and defines whether to repair, modernise, replace, or retire.
Leaders inheriting a failed development engagement
Recover source, infrastructure, accounts, documentation, architecture, roadmap, and commercial control.
Teams facing a stalled or over-budget project
Determine what exists, what works, what remains, which assumptions failed, and the least-risk path forward.
Challenges / 02
The problems this service is built to solve.
Access and ownership are incomplete
Repositories, cloud, domains, stores, databases, vendors, secrets, certificates, analytics, and documentation may be controlled by others.
Urgency encourages unsafe changes
Teams patch production without evidence, backups, tests, rollback, monitoring, or understanding of downstream effects.
Stakeholders lack a trustworthy status
Reported completion, code quality, technical debt, scope, timeline, security, and production readiness are uncertain.
Capabilities / 03
What Rokad can deliver.
01
Emergency access, asset, source, environment, vendor, data, and ownership recovery
02
Production incident, security, backup, data, availability, and continuity triage
03
Code, architecture, dependency, infrastructure, deployment, and quality assessment
04
Scope, progress, defect, roadmap, team, delivery, and technical-debt reconstruction
05
Monitoring, rollback, release, test, backup, access, and documentation stabilisation
06
Critical fixes, performance, security, data, dependency, and infrastructure remediation
07
Repair, modernise, replace, re-team, transition, or retirement recommendation
Solution components / 04
The system behind the visible product.
Control recovery
Accounts, repositories, infrastructure, domains, stores, credentials, vendors, data, artefacts, contracts, and ownership.
Production protection
Backups, access, monitoring, incident command, change freeze, rollback, capacity, security, and continuity.
Technical truth
What exists, what works, failure modes, architecture, code, tests, dependencies, data, scope, readiness, and risk.
Continuation plan
Immediate fixes, stabilisation, roadmap, ownership, team, budget inputs, milestones, modernisation, replacement, or exit.
Use cases / 05
Where this capability creates practical leverage.
Production application stabilisation
Reduce incidents, protect data, restore safe releases, improve monitoring, and close critical dependencies and security risk.
Vendor or agency transition
Recover technical assets and knowledge, validate delivery claims, establish gaps, and transfer ownership.
Failed product-development recovery
Assess scope, code, architecture, design, infrastructure, quality, progress, and the credible path to launch.
Founder or key-engineer departure
Reconstruct system knowledge, access, operations, deployment, architecture, dependencies, and support procedures.
Architecture and integration / 06
Designed to fit the wider technology environment.
Stabilise before redesign
Protect production, data, access, releases, backup, and observability before introducing broad architectural change.
Evidence over reported progress
Validate working software, deployed environments, tests, source, integrations, data, acceptance criteria, and production behaviour directly.
Decision gates
Use explicit evidence to decide whether each component should be retained, repaired, isolated, replaced, or retired.
Quality and control / 07
Production requirements are part of the build.
Secure by design
Identity, permissions, secrets, data boundaries, dependencies, change controls, and recovery are addressed throughout delivery.
Observable operation
Metrics, logs, traces, quality, cost, failures, and service outcomes are made visible and actionable.
Reproducible delivery
Configuration, tests, infrastructure, pipelines, artefacts, changes, and recovery procedures are versioned and repeatable.
Delivery / 08
A controlled path from requirement to operation.
Discover
Clarify the objective, users, systems, constraints, dependencies, risks, and measurable acceptance criteria.
Architect
Define the target design, interfaces, controls, migration or delivery sequence, and operating model.
Deliver and validate
Implement in controlled increments with testing, review, documentation, observability, and stakeholder validation.
Operate and improve
Establish ownership, service controls, measurement, support, and a prioritised improvement backlog.
Typical deliverables
Emergency asset, access, production, data, vendor, and risk inventory
Code, architecture, delivery, quality, security, and readiness assessment
Immediate stabilisation, monitoring, backup, release, and access controls
Critical remediation and short-term continuity work
Repair, modernisation, replacement, transition, or retirement recommendation
Prioritised roadmap, ownership, milestone, runbook, and handover package
Engagement models / 09
Use the delivery structure that matches the work.
Assessment and roadmap
A bounded evidence review, target direction, prioritised risks, and executable next-stage plan.
Fixed-scope delivery
A defined implementation, migration, prototype, procurement, or transformation outcome with acceptance criteria.
Embedded specialists
Specialists working alongside internal product, engineering, data, operations, security, or procurement teams.
Managed lifecycle
Ongoing ownership, maintenance, monitoring, supplier coordination, reliability, security, and improvement.
Related capabilities / 10
Continue through the wider product and technology system.
01
Application maintenance
Transition the stabilised system into accountable ongoing ownership.
02
Managed DevOps
Operate infrastructure, releases, incidents, backup, recovery, and reliability.
03
Security maintenance
Close and continuously manage technical security risk.
01
Software development
Custom applications, platforms, integrations, APIs, and software modernisation.
02
Cloud and DevOps
Cloud architecture, platforms, CI/CD, Kubernetes, security, reliability, and migration.
03
Technology consulting and research
Strategy, architecture, discovery, due diligence, feasibility, and market intelligence.
FAQ
Software rescue services
Scope, ownership, assumptions, delivery, security, and long-term operation are clarified before work begins.
01How quickly can Rokad begin a software rescue?
How quickly can Rokad begin a software rescue?
We can begin with available evidence and access immediately after commercial and security arrangements are in place, prioritising production and ownership risk first.
02Can you rescue software with little documentation?
Can you rescue software with little documentation?
Yes. We reconstruct behaviour from source, infrastructure, databases, logs, users, operators, vendors, deployments, incidents, and production observation.
03Will Rokad always recommend finishing the existing codebase?
Will Rokad always recommend finishing the existing codebase?
No. We compare repair, selective replacement, modernisation, rebuild, vendor transition, and retirement based on evidence, risk, time, cost, and business value.
04Can Rokad continue maintaining the system after rescue?
Can Rokad continue maintaining the system after rescue?
Yes. The rescue can transition into application maintenance, managed DevOps, modernisation, or a dedicated product-development engagement.
Managed technology services
Recover technical control before the system creates more business risk.
Rokad can establish the facts, protect production, stabilise the system, and define the most credible path forward.
Contact / 05
Bring us the difficult technology problem.
Tell us what you need to build, improve, procure, deploy, or operate. We will respond with a practical next step.