Product companies without a dedicated platform team
Access accountable cloud and delivery operations without building every role and process internally.
Cloud, infrastructure, deployments, observability, backup, reliability, security, and cost operations
Managed DevOps services
Rokad manages production cloud and DevOps operations across infrastructure, deployments, observability, incidents, backup, recovery, security, and cost.
Designed for / 01
A focused delivery model for the organisations that need it.
Managed DevOps provides continuing ownership of the platform that runs software. Rokad establishes the baseline, access model, infrastructure code, deployment workflows, monitoring, incident handling, backup, recovery, security, upgrades, capacity, and service reporting.
Engineering teams overloaded by production operations
Move infrastructure, releases, incidents, backups, access, upgrades, and cost work into a managed service.
Organisations taking over an inherited environment
Recover access, document architecture, identify risk, stabilise operation, and establish controlled ownership.
Challenges / 02
The problems this service is built to solve.
Production depends on undocumented individuals
Credentials, commands, deployments, environments, incident knowledge, and vendor relationships are concentrated in a few people.
Monitoring creates noise rather than action
Alerts are disconnected from user impact, service ownership, runbooks, escalation, and diagnostic context.
Cloud cost and reliability lack one owner
Architecture, usage, capacity, commitments, backup, security, and service objectives are managed independently.
Capabilities / 03
What Rokad can deliver.
01
Cloud, account, network, workload, access, vendor, and risk baseline
02
Infrastructure as code, configuration, environments, secrets, and identity
03
CI/CD, deployments, changes, approvals, migrations, and rollback
04
Metrics, logs, traces, alerts, synthetics, dashboards, and incident response
05
Backup, restore, recovery, continuity, capacity, performance, and availability
06
Security maintenance, patching, vulnerability, policy, and access review
07
Cost, tagging, budgets, utilisation, commitments, upgrades, and service reporting
Solution components / 04
The system behind the visible product.
Managed platform baseline
Inventory, architecture, access, dependencies, infrastructure code, environments, vendors, risk, and ownership.
Change and release operation
Requests, approvals, pipelines, deployments, migrations, validation, rollback, records, and communication.
Production operation
Monitoring, alerts, incidents, capacity, availability, backup, recovery, security, and service health.
Service management
Coverage, targets, escalation, reporting, cost, risks, vendors, improvement backlog, reviews, and roadmap.
Use cases / 05
Where this capability creates practical leverage.
Managed SaaS infrastructure
Operate environments, releases, databases, queues, storage, observability, backup, incidents, security, and cost.
Cloud operations takeover
Recover and document an existing estate, close urgent risk, establish service controls, and assume operations.
Release and environment management
Own pipelines, configuration, deployments, promotions, migrations, validation, and rollback across environments.
Reliability and cost management
Connect service targets, capacity, architecture, usage, commitments, incidents, and optimisation into one programme.
Architecture and integration / 06
Designed to fit the wider technology environment.
Infrastructure changes through code
Version, review, test, and deploy infrastructure and configuration rather than relying on undocumented console changes.
Service-oriented monitoring
Organise telemetry and alerts around user journeys, workloads, dependencies, objectives, and required operator action.
Recovery evidence
Backups are not considered reliable until restore, data integrity, access, dependencies, and recovery procedures are tested.
Quality and control / 07
Production requirements are part of the build.
Secure by design
Identity, permissions, secrets, data boundaries, dependencies, change controls, and recovery are addressed throughout delivery.
Observable operation
Metrics, logs, traces, quality, cost, failures, and service outcomes are made visible and actionable.
Reproducible delivery
Configuration, tests, infrastructure, pipelines, artefacts, changes, and recovery procedures are versioned and repeatable.
Delivery / 08
A controlled path from requirement to operation.
Discover
Clarify the objective, users, systems, constraints, dependencies, risks, and measurable acceptance criteria.
Architect
Define the target design, interfaces, controls, migration or delivery sequence, and operating model.
Deliver and validate
Implement in controlled increments with testing, review, documentation, observability, and stakeholder validation.
Operate and improve
Establish ownership, service controls, measurement, support, and a prioritised improvement backlog.
Typical deliverables
Cloud and DevOps baseline, inventory, access, cost, and risk assessment
Managed-service scope, coverage, ownership, targets, and escalation plan
Infrastructure code, environments, deployment, and access controls
Observability, alerting, incident, backup, restore, and recovery systems
Security, patching, capacity, cost, upgrade, and improvement programme
Runbooks, architecture, reporting, change, and handover documentation
Engagement models / 09
Use the delivery structure that matches the work.
Assessment and roadmap
A bounded evidence review, target direction, prioritised risks, and executable next-stage plan.
Fixed-scope delivery
A defined implementation, migration, prototype, procurement, or transformation outcome with acceptance criteria.
Embedded specialists
Specialists working alongside internal product, engineering, data, operations, security, or procurement teams.
Managed lifecycle
Ongoing ownership, maintenance, monitoring, supplier coordination, reliability, security, and improvement.
Related capabilities / 10
Continue through the wider product and technology system.
01
Application maintenance
Coordinate application releases, incidents, dependencies, and improvements with platform operation.
02
Security maintenance
Maintain vulnerabilities, access, secrets, configuration, and security evidence.
03
Performance optimisation
Improve workload, database, infrastructure, network, and cost performance.
01
Cloud and DevOps
Cloud architecture, platforms, CI/CD, Kubernetes, security, reliability, and migration.
02
Software development
Custom applications, platforms, integrations, APIs, and software modernisation.
03
Data engineering
Data pipelines, platforms, warehouses, analytics engineering, BI, and governance.
FAQ
Managed DevOps services
Scope, ownership, assumptions, delivery, security, and long-term operation are clarified before work begins.
01Which cloud providers can Rokad manage?
Which cloud providers can Rokad manage?
Support can cover major cloud providers, managed platforms, container environments, hybrid systems, and selected hosting vendors depending on the estate and access model.
02Do you provide 24/7 support?
Do you provide 24/7 support?
Coverage is defined commercially by service criticality, response targets, escalation, staffing, dependencies, and required access. Not every system requires continuous coverage.
03Can you reduce our cloud bill?
Can you reduce our cloud bill?
Yes. We analyse utilisation, architecture, storage, traffic, databases, schedules, capacity, commitments, licences, idle resources, and ownership while protecting reliability.
04Can Rokad work with our internal DevOps engineers?
Can Rokad work with our internal DevOps engineers?
Yes. We can own selected services, environments, on-call areas, projects, or platform operations while maintaining shared workflows and documentation.
Managed technology services
Put production infrastructure and delivery under one accountable operating service.
Rokad can take over the environment, close immediate risk, establish reliable operations, and maintain a continuous improvement programme.
Contact / 05
Bring us the difficult technology problem.
Tell us what you need to build, improve, procure, deploy, or operate. We will respond with a practical next step.